Frequently Asked Questions (FAQ) – 1stPhormUS
Product Information
Q: What are Supplement Packets?
A: Our Supplement Packets are single-serve, precision-dosed nutrition packs containing vitamins, minerals, proteins, or functional botanicals—designed for instant mixing and on-the-go use.
Q: Are your products vegan/non-GMO/gluten-free?
A: Yes! All products are gluten-free and non-GMO. Select packets are vegan (labeled clearly). Check individual product pages for details.
Q: Do you use artificial sweeteners or additives?
A: Never. We sweeten naturally (e.g., stevia, monk fruit) and avoid artificial colors/flavors.
Orders & Shipping
Q: Where do you ship?
A: Currently USA & Canada only. Free shipping on orders over $50 (US).
Q: How long does delivery take?
A: Typically 2–5 business days (US). Tracking is provided immediately after dispatch.
Q: Can I modify/cancel my order?
A: Contact us within 1 hour of ordering at support@1stphormus.my. We process requests ASAP!
Usage & Results
Q: How do I use the packets?
A: Simply tear open, mix with 8–12 oz of water/juice, and consume. Best taken in the morning or post-workout (varies by product).
Q: When will I see results?
A: Depends on your goal! Energy/focus blends work within 30 mins, while long-term benefits (immunity, recovery) may take 2–4 weeks of consistent use.
Q: Can I stack multiple packets?
A: Absolutely! Our formulations are safe to combine (e.g., Energy + Immunity packets). Start with one type to assess tolerance.
Safety & Quality
Q: Are your products third-party tested?
A: Yes—each batch is tested for purity, potency, and contaminants (results available upon request).
Q: Are there side effects?
A: Rare. Some may experience mild digestive adjustment with fiber/protein packets. Start with half a packet if sensitive.
Q: Safe for pregnancy/medications?
A: Consult your doctor first. We avoid allergens but cannot assess individual interactions.
Returns & Subscriptions
Q: What’s your return policy?
A: 30-day satisfaction guarantee—return unopened packets for a full refund. Email support to initiate.
Q: How do subscriptions work?
A: Choose delivery frequency (every 2/4/6 weeks), pause/cancel anytime via your account.
Still have questions?
📞 Call: +1 (849) 548-2195
📧 Email: support@1stphormus.my
Average response time: <12 hours.