Shipping Policy – 1stPhormUS
1. Shipping Locations & Rates
We currently ship to all 50 U.S. states and Canada.
Domestic (U.S.) Shipping Options:
- Standard Shipping (3-5 business days): $5.99
- Free Shipping: On all orders over $50
- Expedited Shipping (2-3 business days): $12.99
- Overnight Shipping (1 business day): $24.99
International (Canada) Shipping:
- Flat rate: $14.99 (5-7 business days)
- Additional customs/duties may apply
2. Processing Time
- Orders placed before 12 PM CST on business days (Mon-Fri) typically ship the same day
- Orders placed after cutoff or on weekends/holidays ship the next business day
3. Order Tracking
- You’ll receive a shipping confirmation email with tracking number once your order leaves our facility
- Track your package directly through the carrier’s website using the provided tracking number
4. Shipping Restrictions
- PO Boxes: We cannot ship to PO Boxes
- International: Currently only shipping to Canada
- Remote Areas: Some rural locations may experience slightly longer delivery times
5. Undeliverable Packages
If a package is returned to us as undeliverable:
- We will contact you to confirm/update the shipping address
- You will be responsible for additional shipping charges to resend the order
6. Missing/Lost Packages
If your tracking shows delivered but you haven’t received it:
- Check with neighbors/household members
- Contact your local post office
- If still unresolved, email us at support@1stphormus.my within 14 days of marked delivery
7. Holiday Shipping Schedule
During peak seasons (November-December), please allow extra processing time. We’ll announce specific holiday cutoffs on our website.
Need Help?
📞 Call: +1 (849) 548-2195 (Mon-Fri, 9AM-5PM CST)
📧 Email: support@1stphormus.my